OriginCoder

服务特定条款

Refund and Cancellation Policy

Last updated: 16 August 2026 · Operator: Fvawi Drein INC · Contact: support@origincoder.com

This policy explains when you can cancel, when you get money back, and how long it takes. It forms part of our Terms of Service.

1. Cancelling a subscription

You can cancel at any time from Dashboard → Billing → Cancel subscription. No email, no phone call, no retention interview.

  • Cancellation stops the next renewal. Your plan stays active until the end of the period you have already paid for, and you keep full access until then.
  • We do not pro-rate partial months. Cancelling on day 3 of a 30-day period does not produce a refund for the remaining 27 days.
  • Your account and usage history remain available after cancellation. You can resubscribe at any time.

2. Refunds on card payments

| Situation | Outcome | |---|---| | First purchase, within 7 days, under 10% of credits used | Full refund on request. | | First purchase, within 7 days, 10% or more of credits used | No automatic refund. Contact us and we will look at the specifics. | | Renewal charges | Generally non-refundable. | | Charged in error (duplicate charge, charged after cancellation, wrong amount) | Full refund. | | Extended outage attributable to us | Pro-rata credit or refund, at your choice. | | Account terminated by us for breach | No refund of the current period. | | Account terminated by us for any other reason | Pro-rata refund of unused paid credits. |

"Extended outage" means the Service was materially unavailable for a continuous period long enough to prevent normal use, as shown by our own request logs. Failures of an individual upstream model provider that our failover routes around are not outages of the Service.

3. USDT top-ups are not refundable

USDT payments on the TRC20 network are final once confirmed on-chain. Blockchain transfers cannot be reversed by us or by anyone else, so we cannot return them. This is a property of the payment method, not a commercial choice.

Please note in particular:

  • We accept USDT on the TRC20 (Tron) network only. Funds sent on ERC20, BEP20, Polygon or any other network are permanently lost and cannot be recovered by us.
  • Always send to the exact address shown in your dashboard for that specific top-up.
  • If you are not comfortable with an irreversible payment method, use a card instead — card payments carry the refund rights described in section 2.

Unused balance from a USDT top-up remains in your account indefinitely and can be spent at any time. It is not forfeited.

4. How to request a refund

Email support@origincoder.com from the address registered to your account, and include:

  • The invoice or receipt number.
  • The reason for the request.

We will acknowledge within 1 business day and give a decision within 5 business days. If you disagree with the decision, reply to the same thread and a second person will review it.

5. How long the money takes

Approved card refunds are issued through Stripe to the original payment method. Stripe typically completes the transfer within 5–10 business days, though the exact timing depends on your bank or card issuer. We cannot speed this up once the refund is issued; you will receive a confirmation email from Stripe when it is on its way.

We do not issue refunds by bank transfer, cheque, or to a different card from the one charged. This is a fraud-prevention requirement, not a preference.

6. Chargebacks

If something has gone wrong, please contact us first. We would rather refund you directly than dispute a chargeback — it is faster for you and cheaper for us.

If you file a chargeback without contacting us, we will suspend the account while the dispute is open, because we are required to freeze the disputed balance. The account is restored as soon as the dispute is resolved.

7. Changes to this policy

If we change this policy in a way that reduces your rights, we will give notice by email or in the dashboard at least 14 days before it takes effect. The version in force at the time of your purchase governs that purchase.

8. Contact

Fvawi Drein INC, 1942 Broadway Ste 314C, Boulder, CO 80302, United States — support@origincoder.com